Reference

Terms That Govern Your VB9 Account

These terms set out what you agree to when you open and use a VB9 account. Access and eligibility depend on your local law and the regions we currently support — read this before you deposit via bKash, Nagad, or Rocket.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredDisputes handled directlyUpdates notified by email
VB9 Terms That Govern Your VB9 Account
TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear or you want to raise a dispute, our support team handles account and policy questions directly. Reach out through any of the channels below and include your registered account email so we can pull up your record quickly.

Live Chat Open the chat widget from any page on VB9. Available during our standard support hours for account and terms queries.
Email Support Write to our support address listed in your account dashboard. We aim to respond to terms-related questions within one business day.
Help Centre The Help section on VB9 covers common account questions including payment rules, eligibility, and how to request account changes.
HOW WE OPERATE

Account Security and Data Handling

We take the security of your account and payment details seriously. Here is how we handle the key areas these terms touch on.

Account Verification

We verify your wallet number — bKash, Nagad, or Rocket — against your registered account before processing any withdrawal. This step protects you from unauthorised transfers.

Data Retention

We keep your account records for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of your data via support.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your cashier preferences. No third-party advertising cookies are placed without your consent.

Requesting Changes

To update your registered wallet number or email address, contact support with proof of ownership of the new account. Changes take effect after we complete the verification check.

Common Questions About These Terms

Real questions from people reading this page — answered plainly.

Eligibility depends on your local law and the regions VB9 currently supports. Check whether online account gaming is permitted where you are before registering.

Once a mobile wallet transfer clears, we cannot reverse it on our end. Always confirm the account number shown in the cashier before you send from bKash, Nagad, or Rocket.

We will notify you by email before any material change takes effect. Continuing to use your account after that date means you accept the updated terms.

Contact support via live chat or email with your account details and the transaction reference. We review disputes and respond within one business day for most cases.

We retain your records while your account is active and for a period after closure as applicable rules require. Email support to request a copy of your data.

If a specific clause cannot be enforced under your local law, the rest of the terms remain in effect. Local law and eligible region rules always take precedence.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.