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How VB9 Handles Your Personal Information

Your account with VB9 involves real personal data — your phone number, payment wallet details, and transaction history. This page explains exactly what we collect, why we collect it, and how you can request changes or deletion.

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VB9 How VB9 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to know what data we hold on you, request a correction, or ask us to delete your account information, our support team handles these requests directly. Contact us through any of the channels below and mention your registered phone number so we can locate your account record quickly.

Live Chat Support Open the chat widget from your account dashboard. Available during standard Bangladesh support hours for account and data queries.
Email Request Send your data access or deletion request to our support email. Include your registered phone number and the nature of your request for a faster response.
In-App Help Access the Help section from your mobile account menu. Tap 'Account and Privacy' to submit a request directly linked to your profile.
DATA SECURITY STANDARDS

How We Protect and Manage Your Account Data

Security on VB9 is built around your account, not just the platform. Every login triggers a one-time password sent to your registered phone — no OTP, no access. Your payment wallet data for bKash, Nagad, and Rocket is handled through encrypted channels, and we never store your mobile banking PIN on our systems. Here is what we do on our side to keep your information safe and manageable.

OTP-Gated Account Access

Every login requires a one-time code sent to your phone. This means even if someone knows your password, they cannot access your account without your device.

Encrypted Payment Channels

Transactions via bKash, Nagad, and Rocket pass through SSL-encrypted connections. Payment reference data is stored separately from your personal profile fields.

Data Retention and Deletion

Account data is retained while your account is active. After closure, we keep only what applicable rules require. You can request early deletion via our support channels.

Who to Contact for Data Changes

Our support team handles data access, correction, and deletion requests. Raise a ticket through live chat or email with your registered number to start the process.

Common Questions About Your Privacy on VB9

The questions below cover what we most often hear from account holders about how their data is used, stored, and accessed. If something is not covered here, contact support directly.

We collect your name, phone number, and the payment wallet you register with — bKash, Nagad, or Rocket. We also log device and transaction data tied to your account activity.

We share payment data only with the processors needed to complete your transaction. We do not sell your wallet information or share it with advertisers or unrelated third parties.

Submit a data access request through live chat or our support email. Include your registered phone number and we'll confirm what is on record for your account.

Yes. Contact support and request account closure along with data deletion. We'll remove your profile data, retaining only what applicable rules require us to keep after closure.

We retain transaction records for as long as your account is active, plus a minimum period after closure as required by applicable rules. You can ask about the specific retention window via support.

Your data is tied to your account, not your device. Log in from any phone using your registered number and OTP. If you lose your device, contact support to secure your account immediately.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.