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Your Rights and Our Rules, Clearly Stated

Using VB9 means you agree to the terms set out here. These pages cover account conditions, data handling, and how we resolve disputes — and your access depends on your local law and eligible region.

Account ConditionsPrivacy and DataCookie PolicyJurisdiction NoticeContact for Legal Queries
VB9 Your Rights and Our Rules, Clearly Stated
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about these terms, want to request a copy of your account data, or need to report a policy concern, reach our support team directly. We handle account and policy queries through the channels below — response times vary by channel and query type.

Live Chat Open the chat widget in the lobby for real-time help with account or policy questions during support hours.
Email Support Send detailed legal or data queries to our support address found in your account dashboard under Help.
Account Help Centre The Help section inside your account covers common policy questions and the steps to raise a formal dispute.
ACCOUNT AND DATA STANDARDS

How We Handle Your Information

We collect only what we need to run your account — your contact details, deposit records, and session activity. Data is stored on secured servers and is not shared with third parties outside of payment processing and legal obligations. You can request a summary of the data we hold by contacting support through your account dashboard. Cookies on VB9 track session state and deposit flow; you can manage cookie preferences from the settings panel, though disabling functional cookies may affect how the cashier page loads.

Data Retention

We hold your account data while active and for a defined period after closure, in line with applicable regulatory requirements.

Cookie Control

Functional and analytics cookies are used on VB9; manage your preferences in the site settings panel at any time.

Account Security

OTP verification is required at login and withdrawal. Never share your OTP — our team will never ask for it.

Data Requests

To access, correct, or delete your personal data, submit a request through the Help section in your account dashboard.

Common Questions About Our Terms

These are the questions we hear most often about legal matters, account terms, and your data rights on VB9.

Access to VB9 depends on whether online wagering is permitted under local law in your region. You are responsible for checking the rules that apply where you are before opening an account.

We collect contact information, deposit and withdrawal records, and session activity needed to run your account. We do not sell your data to third parties outside of payment processing and legal obligations.

Log in, go to the Help section in your account dashboard, and submit a data request. Our team will confirm receipt and provide your data summary within the timeframe required by applicable rules.

Contact support via live chat or the Help Centre with your transaction reference number. We reconcile deposits against wallet logs and resolve unmatched transactions after verification.

Yes. Submit a closure and deletion request through account settings or via support. Deletion follows our retention schedule — some records are kept for a mandatory period before being removed.

The current version is always on this page. For significant changes, we will notify you via the email address registered to your account before the update takes effect.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.